1. Do you offer free shipping?
Yes! We provide free standard shipping (7-20 days) if you choose DHL is not free (4 - 6 days). When selecting your shipping method at checkout.Global coverage: Including North America (USA, Canada), Europe (France, Germany, Italy), Oceania (Australia), and Asia.
2. How can I track my order?
To track your cutlery and more orders, you can log in to "My Account" to check the status of your order. Click "My Order" to check the status of your order and/or get the tracking number, or please send your order number and email address to our mailbox，
3. Why my order always does not have detailed tracking information?
After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery. And due to the current control measures applied globally aimed at avoiding the diffusion of the COVID-19 virus, shipments and track info may be delayed. Please understand.
4. Do you only sell products of the highest quality?
Yes! We only sell high-quality goods purchased directly from the manufacturer, and we are an authorized retailer for every brand we offer. Sometimes customers will see us selling goods at very low prices, but please rest assured, it is always top quality.
5. Does your price match?
We strive to provide the lowest prices for all the goods we sell. We are even able to negotiate special deals with our suppliers and have many exclusive items such as tableware with high value. In case you find the same item at a lower price elsewhere, please contact us and we will do our best to match the price. Please note that we cannot match eBay or certain third-party Amazon sellers because we only sell first-class products.
6. Do you ship internationally?
Yes. Almost everywhere except some special distant areas.
7. Which shipping method do you use?
Mainly by DHL, and by some economic channels. (Like Postal service Etc.)
8. How can I use my tableware and more gift cards?
If you have received a Knifever-gift card, you can apply for it on our website during the checkout process. Just start the checkout and enter your billing and shipping information, and there will be an option to apply for the gift card on the "Order Review" page. If you have any questions, please email us. Our customer service team is happy to help you.
9. What if the item I received is defective or damaged?
We work hard to ensure that all the items we ship are free of defects and packaged very well to meet the strict requirements of the carrier. In case you receive a damaged or defective item, please email us as soon as possible. We will quickly provide you with a replacement service, if we need to return the goods, we will bear all the shipping costs. In most cases, we will even add extra padding and double-check the replacement items to make sure the replacement is perfect! Your satisfaction is very important to us.
10. Do you charge sales tax?
NO. You can buy with confidence
11. What payment methods do you accept?
We accept Visa and MasterCard cards through a secure checkout. We also accept payment through our PayPal checkout, and you can use any card or balance associated with your PayPal account. Sorry, we do not accept checks or money orders.
12. What is your return policy?
13. Do you ship to a P.O. mailbox or military APO/FPO address?
At this time, we cannot ship to post office boxes or APO/FPO addresses because UPS does not ship to these destinations.
14. How can I change or cancel my order?
To change or cancel your order, please email us. Please note that we strive to ship your order as soon as possible, and sometimes we won't make any changes, but we will do our best. After your order is packaged and ready to be shipped, it cannot be changed or canceled.
15. Does my package need to be signed when it is delivered?
We usually do not need a signature when delivering. However, if UPS cannot leave the package in a safe location, they may need to sign it. This may include apartment buildings, gated houses, and communities, apartment buildings, etc.
If you use our PayPal checkout, according to PayPal’s policy, all orders over $749.99 require a signature.
16. When will my order be shipped?